Numbers your finance team accepts
Delivery rates are table stakes. Beacon reports response times, resolution rates, agent load, campaign funnels, and the revenue each conversation produced.
Inside analytics
Conversation metrics
Volume, first response time, resolution time, reopen rate, and inbound-to-outbound ratio over any window.
Agent performance
Per-agent handled volume, median response time, saved-reply usage, and resolution outcome.
Campaign funnels
Sent, delivered, read, replied, clicked, converted - with drop-off between each step.
ROI dashboards
Revenue attributed to campaigns and links against the cost of the conversations that produced it.
Cohorts
Slice by segment, template, agent, session, or acquisition source and compare periods side by side.
Exports and API
Scheduled CSV exports and a metrics endpoint so the same numbers land in your warehouse.
What ships with it
No asterisks, no add-on tier. This is the surface as delivered.
- Real-time and historical conversation metrics
- Agent leaderboards and workload distribution
- Campaign funnel and drop-off analysis
- Revenue attribution per campaign and link
- Custom date ranges and period comparison
- Scheduled CSV and email reports
- Metrics REST endpoint for warehouse sync
- Retention and reactivation cohorts
The rest of the platform
Put analytics to work
Tell us what you're building. We'll show you the platform and talk numbers.
Talk to us